Terms of Service

Last updated: 2026-09-15

These Terms govern your use of mochibuy.com and the shopping-agent services provided by MochiBuy ("we", "us", "the Company"). By submitting an order you accept these Terms.

1. What we do

We act as your purchasing and forwarding agent in China. We buy goods from third-party Chinese marketplaces (Taobao, Tmall, JD, 1688 and others) on your behalf, receive them at our warehouse, inspect and photograph them, consolidate parcels and hand them to an international carrier of your choosing.

We are not the seller of the goods. The contract of sale for the goods is between you and the marketplace seller. We are not the manufacturer, importer or brand owner of any item.

2. Your responsibilities

• You must be at least 18 years old, or have the consent of a legal guardian.
• You must provide accurate recipient details (name, phone, province/state, city, address, postcode, country). We ship to the address exactly as you typed it. Redelivery costs caused by an incorrect address are yours.
• You must not ask us to purchase prohibited or restricted items (see our Prohibited Items policy).
• You are the importer of record. You are responsible for knowing and complying with the import rules of the destination country, including any duties, VAT or product-compliance requirements.
• Do not use the service for resale of counterfeit goods or for any unlawful purpose.

3. Orders, quotes and payment

1. You submit an order confirmation with your recipient details and choose a delivery-speed tier (for example 8–14 days). No payment is taken at this stage.
2. Our team reviews the goods, the destination and the speed tier, and issues a shipping quote. We email you when the quote is ready.
3. You review the full cost breakdown and confirm. An order is created and you pay.
4. A quote is valid for 72 hours. Freight rates and exchange rates move; after that window we may re-quote.
5. Quoted prices are based on estimated weight and volume. If the actual measured weight or volume differs, the difference is settled as a supplement or a refund (see Refunds & Returns).

4. Fees

• Service fee: 0%.
• You pay: (a) the item price charged by the seller, (b) domestic shipping within China, (c) international freight as quoted, (d) any optional value-added services you selected, and (e) any applicable taxes or duties not already included in the shipping line you chose.
• Optional services (repacking, protective packaging, extra photos, power-on testing, storage extension, insurance) are priced individually and shown before you confirm.

5. Warehouse and storage

• Storage is free for 90 days from the day an item is registered in our warehouse.
• Items left beyond 180 days in total (including extended storage) may be disposed of without compensation, after at least two written notices to your registered email.
• We may refuse to store items that are hazardous, perishable, or illegal.

6. Liability

• Our liability is limited to the declared value of the goods, and in any case capped as set out in our Insurance & Compensation policy.
• We are not liable for: delays caused by customs, carrier strikes, force majeure, or public holidays; losses caused by inaccurate information you supplied; damage to items that were inadequately protected by the seller and for which you declined protective packaging; indirect or consequential loss, including lost profit.
• Buy insurance if the item is valuable. Without insurance, compensation is limited to what we can recover from the carrier.

7. Cancellation

• Before we purchase an item, you may cancel and receive a refund of the item price and domestic shipping.
• After purchase, cancellation depends on whether the seller accepts returns. Return shipping within China and any seller restocking fee are deducted from your refund.
• Once a parcel has left our warehouse, it cannot be cancelled.

8. Governing law

These Terms are governed by the laws of the jurisdiction where the Company is registered. Disputes will first be addressed by good-faith negotiation; if unresolved, they will be submitted to the competent courts of that jurisdiction.

9. Changes

We may update these Terms. Material changes will be announced on this page with a new "last updated" date. Continued use after a change means you accept the updated Terms.

10. Contact

Questions about these Terms: hello@mochibuy.com.