Shipping & Delivery
Last updated: 2026-09-15 · 中文版
Shipping & Delivery
Last updated: 2026-09-15
1. How delivery works
You choose a delivery-speed tier rather than a named carrier. We pick the best line for your destination, weight and speed tier at the time of dispatch, and quote the freight for you.
| Tier | Typical transit | Characteristics |
|---|---|---|
| 5–7 days | Express | Direct air freight, fastest, highest cost |
| 8–14 days | Standard | Tax-included lines; best balance of speed and price |
| 15–22 days | Economy | Slower, cheaper |
| 23–35 days | Sea / postal | Lowest freight, longest transit |
Transit time starts when the parcel leaves our warehouse, not when you place the order. Time spent purchasing from the seller, seller dispatch within China, and our inspection is additional.
2. Chargeable weight
Freight is charged on the greater of:
- Actual weight — what the parcel weighs on our scale.
- Volumetric weight —
length × width × height (cm) ÷ 6000, i.e. how much space the parcel occupies.
This is standard in international freight. Bulky but light items (down jackets, pillows, plush toys) are therefore charged by volume — vacuum compression and removing shoeboxes often saves more than the service costs.
3. Duties and taxes
- Lines marked DDP / tax-included have destination duty included in the freight we quote. You pay nothing extra on delivery.
- Other lines may be subject to duty or VAT on arrival, charged by the carrier or customs. You are the importer of record and are responsible for those amounts.
- We cannot guarantee a customs outcome. If a parcel is held, we will give you the documents we have and help you respond.
4. Tracking
Tracking numbers are published on your order page as soon as the parcel is handed to the carrier. Tracking may not update for several days while the parcel is in transit between hubs.
5. Delivery problems
- Address errors — we ship exactly what you entered. If a parcel is returned because of an incorrect address, a re-delivery fee applies.
- Failed delivery — if you are not available, the courier will usually leave a notice. Arrange redelivery with the carrier directly; if the parcel returns to us, storage and re-shipping fees apply.
- Lost in transit — report it to us in writing; we open a carrier investigation. See Insurance & Compensation.
- Damaged — photograph the outer box and the item before opening it fully where possible, and report within 7 days of delivery.
6. Prohibited items
See our Prohibited & Restricted Items policy. Parcels containing such items may be seized; we cannot compensate for seizures caused by a prohibited item you asked us to buy.
7. Contact
hello@mochibuy.com — Mon–Sat 09:00–21:00 (GMT+8).
Still have a question?
Email us — we answer within one business day, Mon–Sat 09:00–21:00 (GMT+8). Include your order reference if it is order-specific.