Quality Inspection Standard
Last updated: 2026-09-15 · 中文版
Quality Inspection Standard
Last updated: 2026-09-15
1. What we check, free of charge
Every item that arrives at our warehouse is registered, weighed, and photographed.
| Check | Detail |
|---|---|
| Quantity | the number of pieces matches your order |
| Colour / model / size | against the variant you selected |
| Visible defects | stains, tears, scratches, dents, broken stitching, cracked screens |
| Accessories | cables, straps, cases, manuals and gifts that are visible in the box |
| Labelling | brand and size labels present on apparel and footwear |
| Weight & dimensions | measured, for freight calculation |
You receive 3 free photographs covering the whole item, the label and any defect we find.
2. What we cannot check for free
- Whether the item is genuine or a high-quality replica. We buy from the seller you point us at; we do not authenticate goods.
- Internal electronics faults beyond a visual check — buy the power-on test service.
- Functionality of sealed items where testing would break the seal (unless you ask us to and accept that the seal will be broken).
- Flaws invisible in a photograph: smells, subtle colour difference under other lighting, internal construction.
3. Paid inspection services
| Service | What you get |
|---|---|
| Extra detail photos (¥3 each) | close-ups of the parts you specify |
| Re-inspection (¥10 per item) | a fresh check against your own checklist, 3 photos included |
| Power-on test (¥15 per item) | power on, charge, exercise the functions, keep video evidence |
4. Reporting a problem
If the photographs show a defect, tell us within 48 hours and before the parcel is dispatched internationally. We contact the seller and, where the seller is at fault, arrange a return, exchange or refund of the item price. See Refunds & Returns.
5. Our limits
Inspection is a visual, photographic check on your behalf. It does not replace the seller's warranty, and it is not a guarantee that the item is genuine, functional in every respect, or compliant with the regulations of your country.
Still have a question?
Email us — we answer within one business day, Mon–Sat 09:00–21:00 (GMT+8). Include your order reference if it is order-specific.