Quality Inspection Standard

Last updated: 2026-10-23

1. What we check, free of charge

Every item that arrives at our warehouse is registered, weighed, and photographed.

You receive 3 free photographs covering the whole item, the label and any defect we find.

2. What we cannot check for free

• Brand authentication and seller authorisation. We purchase from the seller you point us at, so we cannot authenticate goods, verify brand authorisation, or vouch for what a seller claims about an item — and no inspection service we sell changes that. If you have any question about a seller's credentials, contact us before you pay and we will tell you exactly what we can and cannot confirm.
• Internal electronics faults beyond a visual check — buy the power-on test service.
• Functionality of sealed items where testing would break the seal (unless you ask us to and accept that the seal will be broken).
• Flaws invisible in a photograph: smells, subtle colour difference under other lighting, internal construction.

3. Paid inspection services

4. Reporting a problem

If the photographs show a defect, tell us within 48 hours and before the parcel is dispatched internationally. We contact the seller and, where the seller is at fault, arrange a return, exchange or refund of the item price. See Refunds & Returns.

5. Our limits

Inspection is a visual, photographic check on your behalf. It covers the checks listed in section 1 and nothing beyond them. It does not replace the seller's warranty, and it is not a guarantee that the item is genuine, functional in every respect, or compliant with the regulations of your country. Items on our prohibited list are never bought — see Prohibited & Restricted Items.