Terms & Policies
Our service terms, privacy and cookie policies, refund and compensation rules, inspection standards, prohibited items and shipping information. If anything is unclear, just email us.
Company Information
Legal entity, registration details and how to verify us.
Updated 2026-10-23
Terms of Service
The contract between you and us.
Updated 2026-10-23
Privacy Policy
What personal data we collect and why.
Updated 2026-10-23
Cookie Policy
The cookies and local storage we use.
Updated 2026-10-23
Shipping & Delivery
Speed tiers, chargeable weight, duties and tracking.
Updated 2026-10-23
Refunds & Returns
Cancellation, returns, weight adjustments and how to claim.
Updated 2026-10-23
Insurance & Compensation
What insurance covers, price, and how compensation works.
Updated 2026-10-23
Quality Inspection Standard
Exactly what we check, free and paid.
Updated 2026-10-23
Prohibited & Restricted Items
What we cannot buy or ship, and what happens if a parcel is seized.
Updated 2026-10-23
About MochiBuy
Who we are and how we work.
Updated 2026-10-23
Contact us
support@mochibuy.com · Mon–Sat 09:00–21:00 (GMT+8)